Dear D750 owners,
“Nikon sincerely apologizes for any inconvenience this matter may have caused you”. Did they mean the inconvenience of purchasing a $2000+ professional camera, only to realize it has a major malfunction? Apology not accepted.
Have you ever noticed “unnatural” flares and shading appear in your images when photographing scenes with bright light sources? If so, your camera may be affected with a problem Nikon has described as a technicality with their shutter and light shielding components.
The issue may resemble something like this:
The issue was first reported by D750 owners back in 2014, but over the summer, Nikon issued their THIRD recall notice for this same problem. With previous attempts (and fails) to fix the issue, the latest recall was to announce that D750 cameras more recently manufactured may also be affected. To be precise, Nikon claims that this issue has specifically affected D750 cameras manufactured from:
July 2014 – September 2014,
December 2015 – June 2015,
and July 2015 – September 2016.
In order to attempt to fix this problem, Nikon has developed a method in which they adjust the Auto-Focus sensor position in your camera. Apparently, this will help to resolve the appearance of the “unnatural” shaped flares appearing in your images, and they are offering this service FREE OF CHARGE.
How Do I get MY Camera Serviced?
It’s quite simple actually. All you have to do is enter the serial number (written on the bottom of your camera) and they do the rest for you.
Once you enter your camera’s serial number, click to “Verify” it. If your camera is affected, a screen like this will appear.
When you click “Next”, it brings you to a page where you will be asked to fill out your name, address and contact information. Once you complete this, your repair request automatically gets forwarded to the Nikon Canada Customer Relations Team, who will shortly provide you with a prepaid shipping label via email. Nikon then gives further instructions on how to specifically ship your camera, so pay attention.
To check if your camera is affected, follow the links below;